COVID-19: March 23, 2020

REGARDING OUR SERVICES

All of our courier services are available.

WORKING FROM HOME?

Many of our customers now have staff working from home. Be assured that all of our couriers can collect shipments and deliver them to residential addresses.
If you have staff working from home who require a collection or a delivery, simply provide the home address at the time of making a booking.
Working from home may change the type of courier services that you need from Jet Worldwide.
See our full service offering below in case you require services outside your normal requirement.

Domestic Services

• Express: For fast delivery of documents and goods throughout New Zealand.
• Same Day: For urgent delivery of documents and goods from one suburb to another within New Zealand.
• Road: For economical delivery of heavier goods throughout New Zealand.

International Services

• Express: For fast delivery of documents and goods throughout the world, regardless of weight.
• Economy: For economical delivery of shipments over 30kgs throughout the world.
• Air Freight: For economical delivery of shipments over 100kgs throughout the world.
• Next Flight: For extremely urgent delivery of shipments throughout the world.

If you require a service that is not listed above, please contact us and we will attempt to provide a customised solution.


COVID-19: Effective May 24, 2020.

EMERGENCY SITUATION SURCHARGE (ESS) ADJUSTMENT


WHAT IS THE ESS ADJUSTMENT

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, we introduced a temporary Emergency Situation Surcharge (ESS) in early April.

Since the onset of this global pandemic, our team have been working around the clock, continually adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

That includes further significant reductions in – or the complete cancellation of – commercial flights in most countries, which has a dramatic impact on air uplift capacity.

As we work to serve the urgent needs of our customers, these factors, among others, have increased our costs beyond sustainable levels, which has necessitated an adjustment to the ESS.

WHY ARE WE ADJUSTING THE EMERGENCY SITUATION SURCHARGE?

• As market conditions are continuously evolving with the ongoing COVID-19 situation, the Emergency Situation Surcharge (ESS) will be adjusted effective May 24th, 2020.

• The ESS adjustment reflects the changing dynamics in the market and the ongoing challenges to securing available air capacity. The adjusted ESS charge will reflect the peak cost levels on different trade lanes as opposed to having one standard global charge.

• Furthermore, the charging mechanism will change from a charge per shipment to a charge per kilogram (kg) in order to maintain a more gradual pricing model.

Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.
EMERGENCY SITUATION SURCHARGE (ESS) ADJUSTMENT
Destination
Origin Hong Kong & China Australia & New Zealand Rest of Asia Rest of World
Australia & New Zealand $1.55 $0.35 $1.55 $0.35
China $1.55 $3.05 $1.55 $3.05
Hong Kong $1.55 $3.05 $1.55 $1.55
Rest of Asia $1.55 $2.80 $1.55 $0.35
Rest of World $0.35 $0.35 $0.35 $0.35
The adjusted surcharge per origin and destination combination (charge in NZD per Kg).
Please note the surcharge does not apply to domestic shipments.